New ITGP/itSMF book explains how to make ITIL processes work in harmony

Like a well-tuned orchestra or a smooth-running engine, ITIL is at its best when the individual parts work in harmony. But there is a lack of advice about how to manage this. Or, rather, there has been until now.

Joinly published by IT Governance Publishing (ITGP) and itSMF USA, 'It’s All About Relationships – What ITIL® doesn’t tell you' is a unique reference and practical guide that gives a holistic view of the way that ITIL processes interact and affect each other.

Written by Suzanne D. Van Hove, founder and CEO of SED-IT and Kathy S. Mills who is a Service Planning Manager for Fortune 100 company, 'It’s All About Relationships – What ITIL® doesn’t tell you' is perfect for anyone involved in ongoing ITIL implementations.
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As ITSM Specialist Chris Evans points out, the pragmatic approach will be a boon for IT Service managers: “Service managers globally will want this book on their desk as a reference when designing processes and as THE ‘go to’ guide during their daily work.”

The authors echo these thoughts in explaining their reasons for writing:

“We wrote this because there is a ‘blank’ in the guidance. Good Service Management is being efficient – where sharing is possible, take advantage. The official guidance was very fundamental in relationships and as instructors of the various courses, we were constantly telling students they needed to create these relationship grids to improve their understanding as well as delivery of robust, efficient and effective Service Management processes.”

As ITSM Fellow Dwight Kayto found when he too read 'It’s All About Relationships – What ITIL® doesn’t tell you', the authors have a deep understanding of the nuts and bolts of ITIL:

“Suzanne’s and Kathy’s knowledge and attention to detail shine through in the very high quality of this publication. No doubt you will find it indispensable and in short order, I’m sure your copy will be well used and dog-eared!”

'It’s All About Relationships – What ITIL® doesn’t tell you' is the third book in the itSMF USA Thought Leadership Series.