Giva® Announce New Standalone Cloud product release for ITIL change management for Sarbanes

Cloud vendor, Giva®, today announced a significant new standalone cloud product release for ITIL change management for Sarbanes-Oxley Act (SOX) and Health Insurance Portability and Accountability Act of 1996 (HIPAA) compliance for IT service management.

With all of the demands imposed by SOX compliance and other industry specific compliance policies such as the Health Insurance Portability and Accountability Act of 1996 (HIPAA), there is a very high demand for IT change management software in the cloud. Giva is the only vendor that provides standalone cloud IT change management software. Many vendors provide IT change management software, but they are highly integrated with IT service desk incident and problem management modules. The problem is that many organizations already have such systems in place and only need the functionality of IT change management. Also, these integrated systems are expensive, difficult to customize and very complex to use.

"When comparing all of our IT vendors, Giva's commitment and passion in maintaining its products with new releases and providing excellent customer service is 'best in class' and clearly distinguished Giva above the rest of our vendors", said Peter Griffiths, IT Director, Westway Group, Inc. "Giva has enabled our team to reduce the amount of time spent on change control process by approximately 70%. Using Giva, we estimate an 80% decrease in IT auditing costs for next year's public accounting firm audit. This translates into a significant savings in labor and hard dollar auditing costs for the company." [Click to download the case study.]

Change management is typically composed of the raising and recording of changes, assessing the impact, cost, benefit and risk of proposed changes, developing business justification and obtaining approval, managing and coordinating change implementation, monitoring and reporting on implementation, reviewing and closing change requests.

The goal of the IT change management process is to ensure that standardized methods and procedures are used for efficient and prompt handling of all changes, in order to minimize the impact of change-related incidents upon service quality, and consequently improve the day-to-day operations of the organization. The process ensures that all changes are assessed, approved, implemented and reviewed in a controlled manner.

Change management is responsible for managing change process involving: hardware, communications equipment and software, system software, all documentation and procedures associated with the running, support and maintenance of live systems.

Any proposed change must be approved in the change management process. While change management makes the process happen, the decision authority is the change advisory board (CAB), which is made up for the most part of people from other functions within the organization. The main activities of the change management are:

        Filtering changes
        Managing changes and the change process
        Chairing the CAB and the CAB/Emergency committee
        Reviewing and closing of Requests for Change (RFCs)
        Management reporting and providing management information

Giva eChangeManager™ is cloud based and ITIL compliant and provides policy enforcement, process management, and planning capabilities that help quickly and consistently implement IT changes. It automates and streamlines IT change management, while minimizing the risk of IT changes and delivers an intuitive, easy-to-use design that can be deployed in just days and requires only one hour of training.

Learn more by taking a tour of Giva's cloud ITIL change management application or sign-up for a 30 day trial of Giva.

About Giva:
Founded in 1999, Giva was among the first to provide a suite of help desk and customer service/call center applications architected for the cloud. Now, with hundreds of customer driven releases, the Giva Service Management™ Suite delivers an intuitive, easy-to-use design that can be deployed in just days and requires only one hour of training. Giva's robust, fast and painless reporting/analytics/KPIs quickly measure team productivity, responsiveness and customer satisfaction resulting in faster and higher quality decision-making. Customization and configuration are all point and click with no programming or consultants required to deliver a substantially lower total cost of ownership. Giva is a private company headquartered in Santa Clara, California serving delighted customers worldwide.